Migrate: NumbSkin Frequently Asked Questions

NumbSkin™ is an innovative non-prescription topical anesthetic cream approved by FDA & Korea Food and Drug Administration (KFDA) to control pain associated with minor medical/aesthetic skin operation, laser, waxing, tattoo, anorectal disorders and skin irritations. It has an optimum strength of 5% pure lidocaine for an extended shelf-life up to three years. NumbSkin™ formula is compliant to the provisioned standards of FDA and Korean Pharmacopoeia (KP) on quality, performance, and storage to ensure product efficacy and safety of consumers.

The unique proprietary formula of NumbSkin™ is made distinct by these features:

• rapid dermal absorption rate
• it can numb the area within a few minutes of application. It remains active for nearly couple of hours
• may be reapplied to maintain peak effect of anesthesia
• does not require occlusive wrap but using occlusion method over the applied cream enhances skin absorption and extended localized effect
• non-irritating, non-oily and water soluble

NumbSkin™ is indicated for (including but not limited to):

• temporary relief of pain and/or itching associated with minor burns, sunburn, minor cuts, scrapes, insect bites, minor skin irritations, perianal discomfort and anorectal disoders
• dermal procedures that induce pain such as venipuncture (blood sampling), intravenous cannulation (administration of contrast agents, fluids, medications, parenteral nutrition and blood products), minor skin procedures (laceration repair, warts removal), laser treatment procedures, hair removal (waxing and electrolysis), body art (tattoo and piercings), cosmetic procedures (microdermabrasion, microneedle therapy, injectable filler treatments)

The route of administration of NumbSkin™ is via topical application on the skin. Recommended dose for adults is 0.5 grams per one square inch of skin.

NumbSkin™ contains the following: Active Ingredient: Per 1g Lidocaine (KP) ………………………………………………………………….. 105.6 mg Additive (Preservative): Methylparaben (KP) ……………………………… 1.5 mg Inactive Ingredients: Castor oil, Ethanol, Glyceryl monostearate, Isopropyl myristate, Methyl p-hydroxybenzoate, Stearyl alcohol, Polyoxyethylate 40 hydrogenated castor oil, Propylene glycol, Purified water KP stands for Korean Pharmacopoeia. The Korean Pharmacopoeia is a statute for pharmaceuticals established by Korean government for improvement of public health. KP is served as the characteristics of official standard for the description and quality of drugs which are generally recognized to be safe and efficacious in the treatment and prevention of diseases and its role should be to specify the standards of drugs in preparation, identification, efficacy, quality and storage.

NumbSkin™ cream is contained in a pharmaceutical-grade laminated tube with barrier and preservation properties to keep the contents protected. The tube has a twist cap closure with puncture to pierce through the seal allowing the contents flow out seamlessly.

1. Do not use NumbSkin™ if:

• allergic (hypersensitive) to lidocaine or any of the ingredients of NumbSkin
• skin is inflamed, blistered, eczematous or ulcerated
• pregnant or lactating

2. Supervised care with the use of NumbSkin™ on:

• geriatric and pediatric patients
• patients with heart, liver and kidney conditions or on medications contraindicated to NumbSkin™ formula

3. General Caution

• Stop using NumbSkin™ and seek medical attention immediately in cases of severe allergic reactions such as hives, difficulty of breathing, dizziness, blurring of vision, choking, facial swelling, tightness in the chest, fainting, slow or irregular heartbeat
• Avoid prolonged usage without medical consent or supervision of a doctor

4. Application Caution

• External use only. Avoid contact with eyes or nose. If this happens, flush the eyes thoroughly with clean water. Do not consume in large amounts

The shelf-life of NumbSkin™ is three years.

KEEP OUT OF REACH OF CHILDREN. Recommended storage temperature is from 1⁰ to 30⁰ C (33.8⁰ to 86⁰ F). Keep away from direct heat, freezing temperatures, and sunlight. Always close the tube tightly when not in use.

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization before cut-off time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding national holidays. Mail delivery times depend on what service you use to send your item, its origin and where it's going. See below for a list of expected delivery timeframes for our domestic standard, express and overnight services. All Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from: P.O. Box 61553, Savannah, GA 31420 United States Contiguous U.S. Shipping

Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders are delivered via FedEX® to physical addresses only. Express orders may ship via FedEX® Express Delivery depending on the availability of forwarding facilities in your area. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: USPS First Class Mail service, covers all states of USA, PO Box, FPO and APO Addresses and offers delivery within 4-10 business days depending on the availability of USPS forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

Non-Continental U.S. Shipping

The following rates apply to Alaska, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

U.S. Minor Outlying Islands Shipping

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

U.S. Military Addresses

Canada Shipping

All Canada orders originate from:

P.O. Box 7200, Mississauga, Ontario L5A 0A3

Overnight and Express orders are delivered via Canada Post Priority and Canada Post Xpresspost respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 2-9 business days or more depending on the availability of Canada Post forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

United Kingdom Shipping

All UK and EU Orders originate from:

Fairfield Center, Lincoln Way, Louth, Lincolnshire LN11 0LS

SHIPPING OPTION	DELIVERY TIME	SHIPPING FEE
Parcelforce	1 Business Day	$ 39.50
Royal Mail Special Delivery Guaranteed™	24-48 hours	$ 29.95
Royal Mail 1st Class Delivery	2-4 Business Days	$ 9.95

Overnight orders are delivered via Royal Mail Special Delivery Guaranteed™. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM (GMT) from Monday to Friday only. Overnight orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Royal Mail 1st Class Delivery service, covers all states of United Kingdom and offers delivery within 2-4 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

Other European Countries

Shipping Cut-off time for Express orders is 11 AM (GMT), Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

Australia Shipping

All Australia Orders originate from:

118 Denison Street, Hillsdale New South Wales 2036

Overnight and Express orders are delivered via AusPost Standard Overnight and AusPost Express respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Australian Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: AusPost Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

International Shipping

All International Orders originate from:

P.O. Box 61553, Savannah, GA 31420 United States

The following rates apply to countries not specified above.

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs

Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery. All expedited orders require street address. Please note, international orders are subject to duties, customs, and value added taxes. If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination. These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cut-off time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States, Canada, United Kingdom and Ausralia.

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

All NumbSkin™ products we carry are compliant with Good Manufacturing Practices (GMP) and Korea Food and Drug Administration (KFDA) standards in terms of ingredients, manufacturing process, facilities and operations. We ensure that the NumbSkin™ formula is consistent in every finished product. We have great confidence on our product that it will work effectively. If after 30 days you are not impressed by the real results of NumbSkin™, return the products for your money back. No restrictions and definitely no stipulations. Love it or send it back for full merchandise refund!

NumbSkin™® also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 30-Day Money-back Guarantee; your satisfaction is our No.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page.

• Full merchandise refund are issued to items that are unused
• 20% restocking fee will be deducted for every item used
• For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund.ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Customer must pay for shipping cost of all returned products, except when it is an error in manufacturing, shipping, packing or customer service. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

Products purchased through NumbSkin™® under warranty may be returned for replacement or full/partial credit by following these steps:

1. Fill up the Returns Form or Contact NumbSkin™® Customer Service Dept. at 1-844-700-NUMB (6862) option 2 to obtain a Return Merchandise Authorization (RMA).
2. Return the authorized item(s) per shipping instructions. Each returned item MUST be independently listed on this form.
3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-844-700-NUMB (6862)
4. For all merchandise returned to NumbSkin™® shipping costs will be deducted from the credit or refund.

USA and International Orders NumbSkin™ Lab Returns and Exchange Department P.O. Box 61553, Savannah, GA 31420 United States

Canada NumbSkin™ Lab Returns and Exchange Department P.O. Box 7200, Mississauga, Ontario L5A 0A3

United Kingdom and Other European Countries NumbSkin™ Lab Returns and Exchange Department Fairfield Center, Lincoln Way, Louth, Lincolnshire LN11 0LS United Kingdom

Australia NumbSkin™ Lab Returns and Exchange Department 118 Denison Street, Hillsdale, New South Wales 203