Shipping Rates and Policies

Free Shipping on Orders over $79.00 (United States, Canada, United Kingdom and Australia only)

Order Before the Shipping Cut-Off, 11 AM Eastern Time and We’ll Ship it Same Day

Domestic Shipping within Continental USA, Canada, United Kingdom and Australia

  • Overnight Shipping
  • Express Shipping
  • Standard Shipping

International Shipping Options Available

  • Worldwide Standard
  • Worldwide Express

Quality Assurance

All NumbSkin™ products we carry are compliant with Good Manufacturing Practices (GMP) and Korea Food and Drug Administration (KFDA) standards in terms of ingredients, manufacturing process, facilities and operations. We ensure that the NumbSkin™ formula is consistent in every finished product.

Delivery

NumbSkin™ always believe that people should not go through unnecessary physical pains and premium quality numbing cream should always be available and accessible.

NumbSkin™ Products are shipped domestically within USA, Canada, Australia and United Kingdom. We also ship internationally. The timely delivery of your order is one of our priorities so we make sure that you get the fastest and the best shipping prices. It's only at NumbSkin™ where shipping charges are shared with the customer. We will never make money on shipping. As we grow, our shipping costs will come down and that savings will be passed directly on to you, our valued customers. For more information on Shipping Rules and Restrictions, see available Shipping Information below. If we cannot deliver the product you ordered, for any reason, we will contact you and give you the option to cancel and receive a refund.

Available Shipping Options

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method to express or overnight, your order must be received and clear credit authorization before cut-off time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding national holidays.

Mail delivery times depend on what service you use to send your item, its origin and where it's going. See below for a list of expected delivery timeframes for our domestic standard, express and overnight services.

All Contiguous and Non-contiguous U.S. States, U.S. Minor Outlying Islands, and U.S. Military Addresses ship from:

P.O. Box 61553, Savannah, GA 31420 United States

Contiguous U.S. Shipping

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

FedEX Standard Overnight Delivery

24-48 Hours

$ 49.00

FedEX 2-Day Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

2 Business Days

$39.50

FedEX 3-Day Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

3 Business Days

$29.95

FedEX Ground Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

3-4 Day Delivery

$19.95

USPS First Class Mail Delivery

4-6 Business Days + 1 day handling time

$ 9.95

USPS Priority Mail (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

2-3 Business Days

$ 19.95

USPS Priority Mail Express Delivery (Cutoff: 11 AM EST, Monday to Friday, Provide physical address only)

1-2 Business Days

$ 24.95

Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders are delivered via FedEX® to physical addresses only. Express orders may ship via FedEX® Express Delivery depending on the availability of forwarding facilities in your area. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: USPS First Class Mail service, covers all states of USA, PO Box, FPO and APO Addresses and offers delivery within 4-10 business days depending on the availability of USPS forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

Non-Continental U.S. Shipping

The following rates apply to Alaska, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and Virgin Islands.

 

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

FedEX® Guaranteed 2-Day Delivery

2 Business Days

$ 34.95

USPS Priority Mail Express Delivery

3-5 Business Days

$ 24.95

USPS First Class Mail Delivery

4-6 Business Days

$ 14.95

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

U.S. Minor Outlying Islands Shipping

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS Priority Mail International

4-6 Business Days

$ 19.95

USPS Priority Mail International Express

7-10 Business Days

$ 24.95

Shipping Cut-off time for Express orders is 11 AM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.  

U.S. Military Addresses

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS First Class Mail Delivery

7-10 Business Days

$ 10.95

Canada Shipping

All Canada orders originate from:

P.O. Box 7200, Mississauga, Ontario L5A 0A3

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Canada Post Priority

24-48 Hours, Between Major Urban Centres

$ 29.95

Canada Post Xpresspost

2-3 Business Days, Between Major Urban Centres

$ 19.95

Canada Post Expedited Parcel

2-9 Business Days

$ 9.95

Overnight and Express orders are delivered via Canada Post Priority and Canada Post Xpresspost respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Canada Post Regular Parcel service, covers all provinces of Canada and offers delivery within 2-9 business days or more depending on the availability of Canada Post forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

United Kingdom Shipping

All UK and EU Orders originate from:

Fairfield Center, Lincoln Way, Louth, Lincolnshire LN11 0LS

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Parcelforce

1 Business Day

$ 39.50

Royal Mail Special Delivery Guaranteed™

24-48 hours

$ 29.95

Royal Mail 1st Class Delivery

2-4 Business Days

$ 9.95

Overnight orders are delivered via Royal Mail Special Delivery Guaranteed™. Orders are delivered within promised delivery dates provided that the orders were placed before 11 AM (GMT) from Monday to Friday only. Overnight orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: Royal Mail 1st Class Delivery service, covers all states of United Kingdom and offers delivery within 2-4 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

Other European Countries

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

Royal Mail International Tracked

3-5 Business Days

$ 29.95

Royal Mail International Post

3-5 Business Days

$ 24.95

Shipping Cut-off time for Express orders is 11 AM (GMT), Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs.

Australia Shipping

All Australia Orders originate from:

118 Denison Street, Hillsdale New South Wales 2036

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

AusPost Standard Overnight Delivery

24-48 hours

$ 29.95

AusPost Express

2-4 Business Days

$ 19.95

AusPost Registered Mail

4-6 Business Days

$ 9.95

Overnight and Express orders are delivered via AusPost Standard Overnight and AusPost Express respectively. Orders are delivered within promised delivery dates provided that the orders were placed before 12 PM Australian Eastern Time from Monday to Friday only. Overnight and Express orders entered after the cut-off time will ship next day. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay.

Our default shipping method: AusPost Registered Mail service, covers all states of Australia and offers delivery within 3-5 business days or more depending on the availability of Royal Mail forwarding facilities. Ground orders will normally ship within 48hrs. Exceptions to this would be a holiday weekend and during the Christmas season.  

International Shipping

All International Orders originate from:

P.O. Box 61553, Savannah, GA 31420 United States

The following rates apply to countries not specified above.

SHIPPING OPTION

DELIVERY TIME

SHIPPING FEE

USPS International Express

4-7 Business Days

$ 39.50

USPS International Priority

7-10 Business Days

$ 24.95

USPS International First Class

2-4 Weeks

$ 14.95

Shipping Cut-off time for Express orders is 12 PM Eastern Time, Monday to Friday only. Exceptions to this would be a holiday weekend and during the Christmas season. Please provide physical address to avoid delay. Standard orders normally ship within 48hrs  

Shipping Restrictions

Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.

All expedited orders require street address.

Please note, international orders are subject to duties, customs, and value added taxes.  If you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the United States and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.

In-Stock Items 

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cut-off time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you selected during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States, Canada, United Kingdom and Australia.

Backordered or Advanced Sale Item 

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. 

Cancellations

NumbSkin™ also protects both the company and consumers. This will encourage you to have confidence in buying online. All our customers are entitled to 30-Day Money-back Guarantee; your satisfaction is our No.1 priority. We will provide a refund for the product within 30 days of purchase. As much as possible, you must return the item/s, unopened or at least in its original packaging to us to the address given on the Returns and Exchanges page.

        Full merchandise refund are issued to items that are unused

        20% restocking fee will be deducted for every item used

For cancellations of orders, orders cannot be cancelled if the warehouse has shipped it and are en route to destination. The customer will pay the costs of returning the item/s to us if the order has been received (by Recorded delivery post). If the goods are faulty, we will fully refund your money or offer a replacement and we will pay the cost of returning the product to us.

You have a statutory duty of care for all goods while in your possession and you must take reasonable care when returning goods. Non-compliance to our requirements may affect your right to cancel and a refund.

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Return Policy

Customer must pay for shipping cost of all returned products, except when it is an error in manufacturing, shipping, packing or customer service.

All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

Products purchased through NumbSkin™ under warranty may be returned for replacement or full/partial credit by following these steps:

1. Fill up the Returns Form or Contact NumbSkin™ Customer Service Dept. at 1-844-700-NUMB (6862) option 2 to obtain a Return Merchandise Authorization (RMA).  

2. Return the authorized item(s) per shipping instructions.  Each returned item MUST be independently listed on this form.  

3. RMA can be obtained by logging on to your account or by contacting our Customer Service dept. 1-844-700-NUMB (6862)

4. For all merchandise returned to NumbSkin™ shipping costs will be deducted from the credit or refund.

Return Addresses:

Return items for refund or exchange:

USA and International Orders

NumbSkin™ Lab

Returns and Exchange Department

P.O. Box 61553, Savannah, GA 31420

United States

Canada

NumbSkin™ Lab

Returns and Exchange Department

P.O. Box 7200, Mississauga, Ontario L5A 0A3

United Kingdom and Other European Countries

NumbSkin™ Lab

Returns and Exchange Department

Fairfield Center, Lincoln Way, Louth, Lincolnshire LN11 0LS

United Kingdom

Australia

NumbSkin™ Lab

Returns and Exchange Department

118 Denison Street, Hillsdale, New South Wales 2036